Frequently Asked Questions
Answers about artistic lighting, compatibility, care, orders, delivery, and returns.
Last updated: October 15, 2026
What does gavelqia™ sell?
Artistic ambient lighting. Individual listings identify current products, electrical specifications, materials, dimensions, and included components.
How do I confirm voltage and plug compatibility?
Use the voltage, frequency, plug type, and regional compatibility stated in the listing. Do not connect an incompatible product to power.
Is a bulb included?
Only if the package contents expressly say so. Confirm the required bulb base, shape, voltage, and maximum wattage.
Can I use a higher-wattage bulb?
No. Never exceed the fixture’s stated maximum wattage or electrical rating.
Are the lights dimmable?
Only when the listing identifies dimming support. The lamp, bulb, driver, and dimmer must all be compatible.
What does color temperature mean?
Lower Kelvin values generally appear warmer and higher values cooler. Use the product’s stated value or range rather than judging only from photos.
Will the light look exactly like the website image?
Room color, daylight, camera exposure, screen settings, bulb choice, and surrounding surfaces can change perceived brightness and tone.
Can an indoor light be used outdoors or in a bathroom?
Only if its listing gives a suitable location or ingress-protection rating. Keep indoor-only products away from moisture.
Can I install a wall or ceiling fixture myself?
Follow local electrical rules and the product instructions. Use a qualified professional whenever hardwiring, mounting conditions, or law requires one.
How should I clean a fixture?
Disconnect power and let it cool. Follow the material-specific instructions and avoid liquid entering electrical parts.
How much ventilation does a lamp need?
Maintain the clearances and ventilation stated in the instructions. Do not cover lamps or place them against flammable materials.
Are portable lights supplied with batteries or chargers?
Only when stated. Use the specified charging equipment and stop using any damaged, swollen, leaking, or overheated battery.
When will my order be processed?
Orders are generally prepared within 1–5 business days; verification, inventory, holidays, or demand can extend processing.
Will I receive tracking?
Tracking is provided when available. Initial carrier scans may take time to appear.
Can fragile lighting parts ship separately?
Yes. Shades, bulbs, bases, hardware, and multi-part fixtures may be packaged separately for protection.
Can I change my delivery address?
Contact support immediately with the order number. Changes are not guaranteed once fulfillment begins.
What if a light arrives damaged or incomplete?
Do not connect it to power. Keep the packaging and email photos of the label, carton, full item, damage, and included parts with your order number.
What is the return request period?
Contact us within 30 days after delivery for an eligible return unless applicable law provides a different right.
Can installed or wired lighting be returned?
Installation marks, cut wires, fitted bulbs, heat damage, alterations, or missing parts may limit discretionary returns. Verified defects and mandatory rights remain protected.
How do I contact support?
Email service@gavelqia.com or call +86 180 5002 0081. Include your order number for purchase questions.